8.1 Business Identity
The Seallora website is operated by:
Legal Entity: HONG KONG AIKESEN LIMITED
Trading Name: Seallora
Registered Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG
Website: https://seallora.com
Customer Service Email: support@seallora.com
8.2 Business Activity
Seallora is an online retailer specializing in women’s dresses, evening gowns, formalwear, occasionwear, and related fashion products.
Products may include:
- Ready-to-wear garments;
- Made-to-order garments;
- Custom-size garments;
- Special-occasion dresses;
- Formal gowns; and
- Fashion accessories.
8.3 Online-Only Operations
Seallora primarily operates as an online business.
The registered company address is provided for legal and business identification. It should not be treated as:
- A retail showroom;
- A fitting location;
- A customer service counter;
- A warehouse; or
- An authorized return address.
Customers must obtain return authorization before sending any product.
8.4 Product Information
We aim to provide clear information about:
- Product design;
- Materials;
- Color;
- Available sizes;
- Measurements;
- Customization;
- Price;
- Production time;
- Shipping;
- Return eligibility; and
- Other material conditions.
Customers should review the complete product description and applicable policies before ordering.
8.5 Product Quality and Inspection
Products may be subject to quality inspection before dispatch.
Quality review may include:
- Product identity;
- Color;
- Size label;
- Visible workmanship;
- Embellishment;
- Packaging; and
- Order-specific customization.
Quality inspection does not remove the customer’s responsibility to inspect the product promptly after delivery.
8.6 Ethical and Legal Conduct
Seallora seeks to conduct business in accordance with applicable laws concerning:
- Consumer protection;
- Product descriptions;
- Online transactions;
- Privacy;
- Intellectual property;
- Fraud prevention;
- Payment processing;
- Customs; and
- International trade.
We do not knowingly support counterfeit products, unlawful transactions, forced labor, bribery, money laundering, or other prohibited activity.
8.7 Intellectual Property
We respect third-party intellectual property rights.
A rights holder who believes that content on the website infringes a valid right may contact support@seallora.com with:
- Identification of the protected work;
- Identification of the disputed content;
- Evidence of ownership or authorization;
- Contact information; and
- A good-faith explanation of the claim.
8.8 Fraud and Abuse Prevention
We may review orders to protect customers and the business from:
- Stolen payment methods;
- Account takeover;
- Identity misuse;
- Promotion abuse;
- Return fraud;
- False non-delivery claims; and
- Other unauthorized activity.
An order may be delayed or cancelled while verification is completed.
8.9 Sanctions and Restricted Transactions
We may refuse a transaction or delivery where necessary to comply with:
- Applicable sanctions;
- Export or import restrictions;
- Payment-network rules;
- Carrier restrictions;
- Anti-fraud controls; or
- Other legal requirements.
8.10 Complaints
Customers may submit complaints to support@seallora.com.
Please provide:
- Full name;
- Order number;
- Description of the issue;
- Desired resolution; and
- Relevant photographs or documents.
We will review complaints fairly and may request additional information.
8.11 Policy Priority
Product-specific terms displayed on a product page may supplement these policies.
If a product-specific term conflicts with a general policy, the more specific term will apply, except where prohibited by law.
Mandatory legal rights take priority over contractual terms.