3.1 Shipping Coverage

Seallora ships to destinations available for selection at checkout.

Shipping availability may depend on:

• Product type;
• Delivery destination;
• Carrier restrictions;
• Customs requirements;
• Sanctions or legal restrictions; and
• Operational capacity.

We may be unable to ship to certain remote areas, restricted territories, freight-forwarding addresses, hotels, military addresses, or post-office boxes.

3.2 Processing Times

Estimated processing times are:

• Ready-to-ship products: usually 2–5 business days.
• Made-to-order or custom-size products: usually 10–25 business days.
• Products with extensive handwork or special materials: the estimated production time shown on the product page or order confirmation applies.

Processing time begins after:

• Payment has been confirmed;
• Required fraud checks have been completed; and
• All measurements, colors, customization details, and other required information have been confirmed.

Business days exclude Saturdays, Sundays, and public holidays applicable to the relevant production or fulfillment location.

3.3 Estimated Delivery Times

After dispatch, standard international delivery usually takes approximately 5–15 business days.

Delivery may take longer for:

• Remote locations;
• Customs inspection;
• Peak shopping periods;
• Public holidays;
• Severe weather;
• Carrier disruption;
• Incorrect addresses;
• Recipient unavailability; or
• Events outside our reasonable control.

Processing and delivery times are separate. A made-to-order product requires production before it is dispatched.

3.4 Event Dates

Customers purchasing for a wedding, ceremony, gala, party, performance, graduation, or other event should order well in advance.

An event date entered in an order note is provided for reference only and does not create a guaranteed delivery commitment.

A delivery date is guaranteed only where Seallora expressly confirms the guarantee in writing.

We are not responsible for expenses relating to an event, venue, travel, tailoring appointment, replacement outfit, photography, or other consequential cost caused by a delivery delay.

3.5 Shipping Charges

Shipping charges are displayed at checkout before payment.

Shipping costs may depend on:

• Destination;
• Package weight;
• Package dimensions;
• Delivery service;
• Order value; and
• Promotional eligibility.

Promotional free shipping may be subject to destination, order-value, or product restrictions.

3.6 Customs Duties and Taxes

International orders may be subject to import duties, sales taxes, value-added taxes, customs fees, brokerage charges, or handling fees.

Unless expressly stated at checkout, these charges are not included in the product or shipping price and must be paid by the recipient.

Seallora does not control customs charges and cannot guarantee their amount.

Customers are responsible for:

• Providing documents requested by customs;
• Paying applicable import charges;
• Complying with destination-country import rules; and
• Responding promptly to the carrier or customs authority.

3.7 Tracking

Where tracking is available, tracking information will be sent after dispatch.

Tracking information may take several business days to update after a shipping label is created.

Customers are responsible for monitoring tracking and responding to delivery attempts, customs requests, or carrier communications.

3.8 Address Changes

Contact support@seallora.com immediately if you need to change a delivery address.

An address change is not guaranteed after the order enters processing or dispatch.

We are not responsible for loss or delay resulting from:

• An incorrect address entered by the customer;
• An incomplete address;
• Failure to include an apartment or unit number;
• An incorrect postal code;
• An unauthorized address change requested by a third party; or
• Redirection arranged directly with the carrier.

3.9 Delivery Attempts

The carrier may require:

• A signature;
• Identification;
• Payment of customs charges;
• Collection from a local facility; or
• Rescheduling of delivery.

If delivery cannot be completed, the customer must follow the carrier’s instructions.

3.10 Lost Packages

If tracking has not updated for an unusual period or a package appears lost, contact Support@seallora.com.

We may need to open an investigation with the carrier before issuing a replacement or refund.

Carrier investigations may take several business days or longer depending on the destination and service.

A package marked “delivered” will not automatically qualify for a refund. We may ask the customer to:

• Check the delivery location;
• Contact household members;
• Contact building management;
• Check with neighbors;
• Contact the local carrier; or
• Provide a police report or written non-receipt declaration where reasonably required.

3.11 Damaged Packages

If the external package arrives visibly damaged:

• Photograph the package before opening;
• Retain all packaging;
• Photograph the product and shipping label; and
• Contact us within 48 hours of delivery.

Failure to preserve evidence may affect our ability to submit a carrier claim.

3.12 Refused, Unclaimed, or Undeliverable Packages

If a package is refused, unclaimed, returned due to an incorrect address, or returned because customs charges were not paid, the customer may be responsible for:

• Original shipping costs;
• Return shipping costs;
• Customs charges;
• Carrier handling fees; and
• Redelivery costs.

If the package is returned to us in resalable condition, any approved refund may be reduced by these costs.

Customized and made-to-order items remain subject to their non-returnable status.

3.13 Split Shipments

Items from the same order may be shipped separately due to availability, production location, package size, or logistics arrangements.

Separate tracking numbers may be provided.

3.14 Risk of Loss

Risk of loss passes to the customer in accordance with applicable law and the selected shipping arrangement.

Where mandatory consumer law provides otherwise, that law will apply.

3.15 Contact

Shipping questions may be sent to Support@seallora.com.

Please include your order number and the recipient’s full name.