4.1 Return Period

Eligible ready-to-wear products may be returned if you contact us within 14 calendar days after confirmed delivery.

After return authorization is issued, the product must be shipped within 7 calendar days.

Returns sent without prior authorization may be refused.

4.2 Return Eligibility

To qualify for a return, a product must be:

• Unworn;
• Unwashed;
• Unaltered;
• Undamaged;
• Free from makeup, perfume, deodorant, tanning products, stains, odors, pet hair, and other signs of use;
• Returned with all original tags attached;
• Returned with original protective materials and accessories; and
• Packaged securely.

Trying on a garment indoors for fit is permitted, provided it remains in original condition.

4.3 Non-Returnable Products

Unless defective, damaged, incorrectly supplied, or otherwise required by law, the following are not eligible for change-of-mind return:

• Made-to-order products;
• Custom-size products;
• Personalized products;
• Products altered at the customer’s request;
• Products produced in a non-standard color;
• Products sourced specifically for the customer;
• Products with customized length, neckline, sleeves, embellishment, or other design details;
• Final-sale products;
• Clearance products marked non-returnable;
• Gift cards;
• Products damaged through use, handling, cleaning, or alteration; and
• Products returned outside the applicable period.

4.4 Custom and Made-to-Order Products

Custom and made-to-order products are produced according to the customer’s selections or measurements and cannot normally be resold.

They are therefore not returnable solely because:

• The customer changed their mind;
• The event was cancelled;
• The product is no longer needed;
• The customer selected the wrong color or design;
• The customer supplied incorrect measurements;
• The customer’s measurements changed;
• Minor tailoring is desired; or
• Delivery occurred within the stated timeframe but after the customer’s preferred personal deadline.

This does not affect remedies available for a genuine manufacturing defect, incorrect product, material non-conformity, or other mandatory legal right.

4.5 Size and Fit Issues

For standard-size items, the customer is responsible for selecting a size using the product measurements and size chart.

A product is not automatically defective because it does not fit as the customer expected.

For custom-size items, we will compare the finished garment with the confirmed measurements and reasonable production tolerances.

If we determine that the garment materially differs from the confirmed measurements due to our production error, we may offer an appropriate remedy, such as:

• Repair;
• Alteration reimbursement up to an approved amount;
• Replacement;
• Partial refund; or
• Full refund after return.

The remedy will depend on the nature and severity of the issue.

Do not arrange alterations before contacting us. Unauthorized alterations may prevent us from verifying the original condition.

4.6 Defective, Damaged, or Incorrect Products

Inspect your order promptly after delivery.

Contact support@seallora.com within 48 hours if the product:

• Arrived damaged;
• Has a suspected manufacturing defect;
• Is materially different from the confirmed order;
• Is the wrong item, color, or size; or
• Is missing an included component.

Please provide:

• Order number;
• Description of the problem;
• Clear photographs of the full product;
• Close-up photographs of the issue;
• Photograph of the product label;
• Photograph of the package and shipping label; and
• Video evidence where reasonably requested.

Do not discard the product or packaging until the claim has been resolved.

4.7 Matters Not Normally Considered Defects

The following are not normally considered defects when they do not materially affect the product:

• Minor color variation caused by lighting or screen display;
• Minor measurement variation;
• Normal creasing from packaging or transport;
• Removable loose threads;
• Minor variation in handmade embellishment;
• Natural fabric texture;
• Variation in lace, embroidery, print, or pattern placement;
• Minor marks on removable protective packaging;
• A need for steaming, pressing, or minor local tailoring; or
• Differences arising from personal style or fit preference.

4.8 Return Authorization

To request a return, email support@seallora.com with:

• Order number;
• Product to be returned;
• Reason for return;
• Relevant photographs; and
• Confirmation that the product remains unused and unaltered.

If approved, we will provide return instructions and the authorized return destination.

Do not send returns to the company’s registered office unless we expressly instruct you to do so.

The registered office is not necessarily a return-processing warehouse.

4.9 Return Shipping Costs

For an approved change-of-mind return, the customer is responsible for return shipping.

For a verified defective, damaged, or incorrectly supplied product, Seallora will provide an appropriate return solution or reimburse reasonable approved return costs.

We do not reimburse:

• Premium or expedited return services;
• Unapproved courier costs;
• Customs charges caused by incorrect return declarations;
• Packaging services; or
• Costs incurred without prior authorization.

4.10 Return Shipping Requirements

Customers should use a trackable shipping service.

The customer remains responsible for the return until it is received at the authorized return location.

Seallora is not responsible for an untracked, misdirected, damaged, or lost return shipment arranged by the customer.

The parcel should be declared as “returned merchandise” where appropriate. Customers are responsible for following carrier and customs requirements.

4.11 Inspection

Returned products are inspected after receipt.

We may reject or reduce a refund if the product:

• Shows signs of wear;
• Has been washed;
• Has been altered;
• Is stained or scented;
• Is missing tags or components;
• Was damaged after delivery;
• Was returned late; or
• Has otherwise lost value due to handling beyond what is reasonably necessary to inspect it.

We will contact you if a return does not satisfy the policy.

4.12 Refunds

Approved refunds are issued to the original payment method.

Refund processing usually takes 5–10 business days after the return has been received and approved.

Your bank or payment provider may require additional time to display the refund.

Unless the return results from our verified error:

• Original shipping costs are non-refundable;
• Expedited shipping costs are non-refundable;
• Customs duties and taxes are non-refundable by Seallora; and
• Return shipping costs are the customer’s responsibility.

4.13 Partial Refunds

A partial refund may be offered where:

• The customer wishes to retain an item with a minor issue;
• A reasonable local repair or alteration is appropriate;
• The product has been returned with reduced value;
• Part of an order is affected; or
• Another proportionate remedy is agreed.

A partial refund must be confirmed in writing.

4.14 Exchanges

Direct exchanges may not always be available because product availability changes and some products are made-to-order.

For eligible ready-to-wear products, we may ask you to return the original product and place a new order.

Shipping costs and price differences may apply.

Custom-size and personalized products are not exchangeable for change-of-mind or customer measurement errors.

4.15 Order Cancellations

Ready-to-ship orders may be cancelled only before they enter fulfillment.

Made-to-order and custom orders may not be cancelled after production or material sourcing has begun.

Contact support@seallora.com immediately if you need to request cancellation.

Submitting a cancellation request does not guarantee that the order can be stopped.

4.16 Promotional and Gift Purchases

Refunds for discounted products are based on the amount actually paid.

Where a promotion required the purchase of multiple products, returning part of the order may cause the remaining products to be repriced according to the promotion terms.

Refunds for gifts are normally issued to the original purchaser and original payment method.

4.17 Unauthorized Returns

Products returned without authorization, to the wrong address, or using cash-on-delivery shipping may be refused.

We are not responsible for unauthorized returns sent to the registered office or another incorrect destination.

4.18 Chargebacks

Please contact us before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

We reserve the right to provide order, delivery, communication, customization, and return-policy records to the payment provider when responding to a chargeback.

This section does not restrict a lawful right to dispute an unauthorized or incorrectly processed transaction.

4.19 Mandatory Consumer Rights

This Policy does not exclude rights or remedies that cannot lawfully be excluded under applicable consumer law.