1.1 Introduction

Welcome to Seallora.

These Terms and Conditions govern your access to and use of https://seallora.com, including any purchases made through the website.

The website is operated by:

HONG KONG AIKESEN LIMITED
RM03, 24/F, HO KING COMM CTR
2-16 FAYUEN ST
MONG KOK, HONG KONG

Throughout these Terms, “Seallora,” “we,” “us,” and “our” refer to HONG KONG AIKESEN LIMITED. “Customer,” “you,” and “your” refer to any visitor, purchaser, or user of the website.

By accessing the website, creating an account, placing an order, or using any part of our services, you agree to these Terms and Conditions. If you do not agree, you must not use the website.

1.2 Eligibility

You must be at least 18 years old, or the legal age required to enter into a binding contract in your jurisdiction, to place an order.

If you are under the applicable legal age, you may use the website only under the supervision of a parent or legal guardian.

By placing an order, you confirm that:

  • The information you provide is accurate and complete.
  • You are authorized to use the selected payment method.
  • Your purchase is for lawful personal or business purposes.
  • You will comply with all applicable laws and regulations.

1.3 Products

Seallora offers women’s dresses, evening gowns, formalwear, occasionwear, accessories, and related fashion products. Certain products may be made-to-order, customized, personalized, or produced according to measurements provided by the customer.

We make reasonable efforts to present product descriptions, colors, fabrics, measurements, photographs, and other information accurately.

However:

  • Colors may appear differently depending on lighting, photography, screen settings, and device displays.
  • Handmade, embellished, embroidered, dyed, or made-to-order products may have minor variations.
  • Product measurements may vary slightly due to the production and measurement process.
  • Decorative details, lace positioning, beading, embroidery, patterns, and fabric texture may not be identical on every item.
  • Packaging may change without materially affecting the product.

Minor differences that do not materially alter the product’s appearance, quality, functionality, or agreed specifications will not normally be considered defects.

1.4 Sizing

Customers are responsible for reviewing the size chart and product measurements before ordering.

Sizing may vary between designs. A size purchased from another brand may not correspond to the same size at Seallora.

For standard-size products, we recommend selecting a size based on the measurements stated on the relevant product page rather than relying only on a usual dress size.

For custom-size products, customers must provide complete and accurate measurements. Seallora is not responsible for fit issues caused by:

  • Incorrect measurements supplied by the customer.
  • Changes in the customer’s body measurements after the order is placed.
  • Failure to follow our measurement instructions.
  • Personal fit preferences that were not communicated before production.
  • Wearing different undergarments, shapewear, or shoes from those used when measurements were taken.

Formal gowns may require local tailoring to achieve a highly personalized fit. The need for minor alterations does not necessarily mean that the product is defective.

1.5 Prices and Currency

Prices are displayed in the currency selected on the website or determined by the customer’s location.

Unless otherwise stated:

  • Product prices exclude import duties, customs charges, brokerage fees, and local taxes imposed by the destination country.
  • Shipping charges are calculated and displayed before checkout.
  • Currency conversions displayed on the website may be estimates.
  • Your bank, card issuer, or payment provider may apply its own exchange rate or foreign transaction fee.

We reserve the right to change prices at any time. Price changes will not normally affect an order that has already been accepted.

If an obvious pricing or technical error occurs, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order.

1.6 Placing an Order

Placing an order constitutes an offer to purchase products from us.

After the order is submitted, you may receive an automated acknowledgment. This acknowledgment confirms that we have received the order but does not necessarily mean that the order has been accepted.

An order is accepted when we:

  • Confirm acceptance by email;
  • Begin production of a made-to-order or customized product; or
  • Dispatch the product,

whichever occurs first.

We reserve the right to reject or cancel an order for reasons including:

  • Product unavailability;
  • Incorrect pricing or product information;
  • Payment authorization failure;
  • Suspected fraud or unauthorized activity;
  • Delivery restrictions;
  • Incomplete customization information;
  • Inability to verify the customer’s identity or payment details;
  • Breach of these Terms; or
  • Legal or regulatory requirements.

If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled item.

1.7 Order Information

Customers must provide a complete and accurate:

  • Full name;
  • Billing address;
  • Delivery address;
  • Email address;
  • Telephone number;
  • Postal or ZIP code; and
  • Customization information, where applicable.

We are not responsible for delays, failed deliveries, additional charges, or losses caused by incorrect or incomplete customer information.

1.8 Order Changes and Cancellations

For ready-to-ship products, cancellation requests should be submitted as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been dispatched.

For made-to-order, custom-size, personalized, altered, or specially sourced products, cancellation is not guaranteed once:

  • Measurements have been confirmed;
  • Materials have been ordered;
  • Pattern cutting has begun;
  • Production has started; or
  • Custom work has otherwise been performed.

Approved cancellations may be subject to a reasonable deduction for materials, labor, payment processing, or other costs already incurred, where permitted by law.

1.9 Payment

Payment must be completed using a payment method available at checkout.

We may use third-party payment service providers to authorize and process transactions. Your use of a payment method may also be subject to the provider’s terms and privacy practices.

We may request additional verification before processing an order. This may include confirmation of billing information, identity, payment authorization, or transaction details.

Failure to complete a requested verification may result in delay or cancellation.

1.10 Shipping and Delivery

Shipping and delivery are governed by our Shipping and Delivery Policy.

Delivery dates are estimates unless we expressly confirm a guaranteed delivery service in writing.

Customers ordering for a wedding, gala, ceremony, performance, holiday, or other fixed-date event should place the order sufficiently in advance.

Stating an event date in an order note does not create a guaranteed delivery commitment unless Seallora separately confirms that commitment in writing.

1.11 Import Duties and Customs

International orders may be subject to import duties, taxes, customs charges, handling fees, or brokerage fees.

Unless checkout expressly states that duties and taxes are included, these charges are the customer’s responsibility.

Customs authorities may require personal identification, tax information, proof of payment, or other documents. Customers are responsible for cooperating with the relevant authorities and delivery providers.

A refusal to pay customs charges may result in the parcel being returned, abandoned, or destroyed. Any refund will be subject to our Returns, Refunds and Exchanges Policy.

1.12 Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Returns, Refunds and Exchanges Policy and our Made-to-Order and Customization Policy.

Made-to-order, custom-size, personalized, altered, and final-sale products are generally not returnable for change-of-mind reasons.

Nothing in these Terms excludes a mandatory consumer right that cannot lawfully be excluded.

1.13 Promotions and Discount Codes

Promotions and discount codes:

  • Are subject to their stated validity period;
  • May apply only to selected products;
  • Cannot be exchanged for cash;
  • May not be combined unless expressly permitted;
  • May be limited to one use per customer or order; and
  • May be withdrawn in cases of error, abuse, fraud, or unauthorized distribution.

Discounts cannot normally be applied retroactively to completed orders.

1.14 Accounts

You may be permitted to create a customer account.

You are responsible for:

  • Keeping your login details confidential;
  • Restricting access to your account and device;
  • Providing accurate account information; and
  • Informing us promptly of suspected unauthorized activity.

We may suspend or close an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

1.15 Intellectual Property

All website content, including the Seallora name, branding, designs, text, photographs, graphics, product presentations, videos, website layout, and other materials, is owned by or licensed to HONG KONG AIKESEN LIMITED unless otherwise stated.

You may access the website for personal, non-commercial use.

You must not, without prior written authorization:

  • Copy or reproduce website content;
  • Use product photographs for commercial purposes;
  • Modify, distribute, sell, or republish our content;
  • Use automated tools to extract website data;
  • Misrepresent an association with Seallora;
  • Register confusingly similar names or domains; or
  • Use our intellectual property in unlawful or misleading advertising.

1.16 Customer Content

If you submit reviews, photographs, comments, testimonials, or other content, you confirm that:

  • You have the right to submit the content;
  • The content is accurate and lawful;
  • The content does not infringe another person’s rights; and
  • The content does not contain malicious code, unlawful material, or confidential information.

Unless otherwise agreed, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, adapt, and use submitted content for operating and promoting Seallora.

You may contact us if you wish to request removal of customer-generated content.

1.17 Prohibited Conduct

You must not:

  • Use the website for unlawful or fraudulent purposes;
  • Submit false or misleading information;
  • Attempt unauthorized access to the website or another user’s account;
  • Introduce malware or harmful code;
  • Interfere with website security or operation;
  • Scrape or harvest information without authorization;
  • Abuse promotions, returns, payment disputes, or chargeback procedures;
  • Impersonate another person;
  • Infringe intellectual property or privacy rights; or
  • Use the website in a way that could damage Seallora or another party.

1.18 Third-Party Services and Links

The website may contain links to third-party websites or use third-party services for payments, analytics, advertising, delivery, customer support, or other functions.

We do not control every third-party website or service and are not responsible for its independent content, availability, security, or privacy practices.

Your use of third-party services may be governed by separate terms.

1.19 Website Availability

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

We may update, suspend, withdraw, or modify any part of the website for maintenance, security, operational, commercial, or legal reasons.

1.20 Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, Seallora will not be liable for indirect, incidental, special, punitive, or consequential loss arising from the use of the website or purchase of products.

This may include loss caused by:

  • Delivery delays outside our reasonable control;
  • Customs processing;
  • Incorrect information provided by the customer;
  • Failure to order sufficiently in advance of an event;
  • Minor color or handmade variations;
  • Third-party service interruptions; or
  • Unauthorized use of a customer account.

Where liability cannot lawfully be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability arising from fraud or other mandatory legal obligations.

1.21 Indemnity

To the extent permitted by law, you agree to indemnify HONG KONG AIKESEN LIMITED against losses, claims, costs, and expenses resulting from your unlawful use of the website, breach of these Terms, infringement of another party’s rights, or fraudulent conduct.

1.22 Force Majeure

We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, severe weather, epidemics, war, civil unrest, strikes, transportation disruption, customs action, government restrictions, cyber incidents, utility failures, carrier delays, or supply-chain interruption.

1.23 Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region.

Subject to any mandatory consumer rights in your country of residence, disputes will be submitted to the courts of Hong Kong.

This provision does not remove any consumer protection that cannot legally be waived.

1.24 Changes to These Terms

We may update these Terms periodically.

The revised version will be posted on the website with a new effective date. Continued use of the website after an update constitutes acceptance of the revised Terms, to the extent permitted by law.

1.25 Contact

Questions about these Terms may be sent to:

HONG KONG AIKESEN LIMITED
Trading as Seallora
RM03, 24/F, HO KING COMM CTR
2-16 FAYUEN ST
MONG KOK, HONG KONG

Email: support@seallora.com