Customer Service
For questions about products, sizing, orders, shipping, customization, returns, refunds, or payments, contact:
Email: support@seallora.com
Please include your order number when contacting us about an existing order.
Business Operator
HONG KONG AIKESEN LIMITED
Trading as Seallora
Registered Address:
RM03, 24/F, HO KING COMM CTR
2-16 FAYUEN ST
MONG KOK, HONG KONG
Website: https://seallora.com
Response Times
We normally aim to respond within 1–3 business days.
Response times may be longer during public holidays, promotional periods, or periods of high inquiry volume.
Sending repeated messages about the same issue may delay review. Customers should reply within the existing email conversation wherever possible.
Order Inquiries
For faster assistance, provide:
- Order number;
- Customer name;
- Email used for the order;
- Product name;
- Description of the request; and
- Relevant photographs where applicable.
Returns
Do not send products to the registered company address without written authorization.
Approved return instructions and the appropriate return destination will be provided by customer service.
Unauthorized returns may be refused or may not be recoverable.
Privacy Requests
Requests concerning access, correction, deletion, marketing preferences, or other privacy matters may be submitted to support@seallora.com.
Legal and Compliance Notices
Legal, regulatory, intellectual property, and compliance notices may be sent to:
Please clearly identify the nature of the notice in the email subject line.